Training & Deployment
Sophisticated POS systems are not to be taken lightly. POS (and all technology, for that matter) is packing in more complexity, i.e. more bang for the buck. Our customers learn how to use their system properly to reap the benefits it provides. Our years of experience working with retailers, grocers and restaurateurs help us to make this learning curve as short as possible. Proper configuration and installation are also vital to insure a successful and pain free implementation.
Field Service & Depot Repair
For many clients, on-site repair services are mandatory, and Southwest takes that responsibility very seriously. We are a service company. We have a 24/7 Emergency Call Line and a Help Desk. Hardware and software warranties and maintenance plans are provided to every client. For those customers with less mission-critical needs, we offer depot repair; we will fix equipment shipped or bought into our offices.
For our warranty and maintenance clients, our Help Desk is available to provide technical, operational and application assistance. And, of course, our remote support through the internet is PCI compliant with 2-phase authentication.
The Desk cooperates with the Service Department to escalate incidents and recommend the proper course for remediation.