Southwest POS is a retail automation professional; this is our focus and our forte. We can answer your questions about problems, solutions, hardware, software, Best Practice and policy. We are RSPA Certified and trained on CISP/PCI compliance. Our management has well over 100 years experience installing and supporting complex POS systems.
On-Site Training and Deployment
Let us set you up for success! Our customers learn how to use their systems properly so they can reap the benefits provided by them. Our years of experience working with grocers, retailers and restaurateurs help us to make installations as pain-free as possible. Proper configuration and installation are vital to ensure a successful go-live.
Field Service & Depot Repair
For many clients, on-site repair services are mandatory, and Southwest takes that responsibility very seriously. We are a service company. We have a 24/7 Emergency Call Line, mobile service fleet and a Help Desk. Hardware/software warranties and maintenance plans are provided to every client. Our goal is to keep you up-n-running.
For our warranty and maintenance clients, our Help Desk is available to provide operational guidance and software assistance. Our remote support capabilities enable us to respond to most issues swiftly. The Help Desk collaborates with the Service Department to escalate incidents and recommend the proper course for remediation.