Services
At Southwest POS, we do more than just sell point-of-sale systems; we ensure they work optimally for your business. With a team of RSPA-certified automation experts dedicated to your success, we offer a complete service package. From the initial consultation through to seamless installation, comprehensive training, and ongoing support, we are committed to being there for you at every step.
Our goal is to make sure you get the most out of your POS system , with expert assistance readily available whenever you need it.
Consultation
Southwest POS is a retail automation professional; this is our focus and our forte.
We can answer your questions about problems, solutions, hardware, software, Best Practice and policy. We are RSPA Certified and trained on CISP/PCI compliance. Our management has well over 100 years experience installing and supporting complex POS systems.
Delivery, Installation, Training and Support
Let us set you up for success!
Our customers learn how to use their systems properly so they can reap the benefits provided by them. Our years of experience working with grocers and retailers help us to make installations as pain-free as possible. Proper configuration and installation are vital to ensure a successful go-live.
Field Service & Depot Repair
For many clients, on-site repair services are mandatory, and Southwest takes that responsibility very seriously.
We are a service company. We have a 24/7 Emergency Call Line, a mobile service fleet, and a Help Desk. Hardware/software warranties and maintenance plans are provided to every client. Our goal is to keep you up and running.
Help Desk
For our warranty and maintenance clients, our Help Desk is available to provide operational guidance and software assistance.
Our remote support capabilities enable us to respond to most issues swiftly. The Help Desk collaborates with the Service Department to escalate incidents and recommend the proper course for remediation.
Maximize the effectiveness of your POS system
with Southwest POS
Our extensive range of services is designed to keep your operations running smoothly and efficiently. Get in touch with our team today to learn how our tailored services can support your business’s unique needs and help you achieve continual success. Trust Southwest POS for comprehensive support and service that grows with your business.